Refund policy

30-day returns

You can return unused items in their original condition within 30 days of delivery for a refund. You pay the return postage. There's no restocking fee.

Damaged, defective, or wrong items

If an item arrives damaged or defective, or we sent the wrong item, email us. We'll replace it or refund it at no cost to you, and we cover any return postage.

How to start a return

Email ops@arda.cards with your order number and the items you want to return. We'll reply with return instructions and the address to send them to. Please wait for our reply before you ship anything back.

How refunds are paid

When your return arrives and we've checked it, we refund the price you paid for the returned items to your original payment method. Your bank or card issuer may take a few days to show it.

Original shipping charges aren't refunded, unless the return is because of our mistake or a damaged or defective item.

Orders that used an Arda credit

Arda credits have no cash value. If you return items from an order that used a credit, we refund the amount you actually paid for those items. The credit itself isn't refunded as cash.

The free Sample Kit

The Sample Kit is free, so there's nothing to refund for the kit itself. Shipping paid for a Sample Kit isn't refunded unless the kit arrives damaged or we sent the wrong thing.